Resolve Overview

Resolve Overview

Identity GraphIdentity Graph

Resolve is FullContact’s Identity Resolution solution. Resolve uses the Identity Graph to map those identifiers to a single individual. The result is a unique, persistent identifier called a PersonID.

You can use Resolve via to link your CRM, call center, mailing address, and other customer information from various platforms to get real-time, two-way consolidation and updating of customer information with high match rates and confidence levels.

What can you do with Resolve?

Unify your fragmented customer data points down to a persistent PersonID.

Resolve accepts fragmented user, customer and prospect data as multi-field identifiers, matching against the FullContact Identity Graph to recognize them down to a Person level. This match is expressed in what FullContact calls the PersonID, which is customer-scoped, unique per person, persistent and portable, and of course secure. Connections between customer and user databases can be established to the PersonID through FullContact Private Identity Cloud™, allowing FullContact customers to provide a unified client experience and journey.

Benefits of resolving identifiers to a PersonID:

  • Seamlessly stitch together customer and prospect data across your ecosystem
  • Recognize your customers and prospects in real-time, across numerous channels
  • To de-duplicate customer records down to a single person

Map fragmented records to internal identifiers in the Private Identity Cloud™

In addition to the PersonID, Resolve supports the ability to map custom identifiers, such as a customerID, loyaltyID, CDPID and any other internal database ID to the respective user/customer/prospect data (multi-field). You can also leverage this feature to associate analytics data (such as visitIDs and/or orderIDs) as you can map multiple identifiers to a single person.

Benefits of mapping custom identifiers to user/prospect data:

  • Immediately know which data set a person is a part of at the moment of resolution, based on which RecordIDs are returned
  • Offer a prospect or customer a tailored experience appropriate for the moment based on their existing relationship with you
  • More securely query FullContact APIs with non-sensitive input parameters by using RecordIDs

Recognize anonymous website traffic by leveraging Customer Recognition Tags

Resolve real-time traffic on your website down to a personID using an embedded webtag provided by FullContact.

A Simple Resolve API Use Case

Within the FullContact Platform, you’ll find a high-level demonstration of resolve in action . This guide walks through a customer journey and shows how FullContact’s Resolve offering can help identify and manage client and prospect data. Additionally, the demo walks through using Resolve to serve curated experiences to your customers.

What is our Resolve success rate?

Our average match rate for Resolve is 93%. Deduplication or overlapping records rate is dependent on the customer records. You can expect an average of 10-15% of duplicate records.

Can PersonIDs (PIDs) change? Why would this occur?

With our Identity Graph constantly updating, there are typically two instances when PID changes occur:

  1. Merge Instances - this occurs when two or more PIDs that were previously returned based on inputted contact fragments are now found to be connected inside our Identity Graph.
  2. Split Instances - this occurs when one PID has been determined to have connected two or more individuals together inside our Identity Graph. This is generally seen in household relationship use cases. In split instances, it is recommended that the first PID in the list should be used for ongoing customer recognition.